Global Support - Services and Information - Rapiscan Systems
In 2022, a regional airport in the Midwest was cited by the TSA after an inspection revealed the Rapiscan baggage scanner in the checked luggage area still had the factory admin:admin credentials active. The airport was given 30 days to remediate.
Which would you prefer?
Understanding the login protocol for Rapiscan Systems is essential for maintaining high-security environments, such as airports, government buildings, and border crossings. While many electronic devices come with standard factory settings, Rapiscan equipment—including the and 920CT —is designed with strict security protocols that typically prevent the use of publicly disclosed default passwords. Default Credentials and Initial Setup
New units (post-2020) are shipped with randomized one-time passwords printed on a tamper-evident sticker affixed to the chassis. The administrator is forced to change it during initial setup. This has largely solved the problem for new deployments.
: Basic access for running scans and using standard image manipulation tools. Supervisor
Registered users can request a password reset through the Rapiscan Systems Website or the Customer Experience (CX) Portal . Technical Support Contact: Phone: +44 870 777 4301 (EMEA Support). Email: RapCSCallCenter@rapiscansystems.com. Live Chat: Available 24/7 on the Rapiscan Store . 3. Equipment-Specific Access (Related Systems)
: The systems utilize dual-energy detection to provide automatic color coding of materials, helping operators distinguish between organic (orange), mixed (green), and inorganic (blue) substances.