If you do not know the current Master Code, you must access the internal circuit board: Power Down : Disconnect the power supply from the keypad. Move Jumper : Locate the DAP jumper
| Issue | Probable Cause | Solution | |-------|----------------|----------| | "Wrong Password" during step 3.3 | Typo in old password | Use known default or contact previous admin. | | New password not accepted | Contains non-numeric chars | Use only digits (0–9). | | No "Change Password" option | Low privilege level | Ensure you are logged in as , not user. | | Forgotten new password | No recovery method | Perform factory reset via dip switch (resets all data). | aei dk 9830 change password
: Be careful—if you (or an intruder) enter the wrong code 10 times in a row, the keypad will freeze for 30 seconds to prevent further tampering. If you do not know the current Master
If you do not know the current Master Code, you can use the method found in the DK-9000 series manuals : Disconnect power from the keypad. Move the internal DAP jumper from OFF to ON. Reconnect power (the keypad will beep). | | No "Change Password" option | Low